We can take payment by cash, bank transfer or most debit and credit cards. We also accept PayPal, Stripe, ApplePay and SumUp. Please note we are unable to accept American Express or Diners’ Club cards.
A deposit based on a percentage of your overall rental, is required when making a booking with the balance due 6 weeks before the start of the rental. If less than 6 weeks away the full amount is required at time of booking.
When collecting the motorhome you must leave a refundable security deposit of £750.00 This covers the insurance excess or any minor damage/missing items on return of the vehicle.
All vehicles are hired with a full tank of fuel , and are to be returned with a full tank , refuelling is charged at £1.50 per litre and will be deducted from the deposit for the vehicle.
1 full bottle of LPG gas is included in the hire of the vehicle , additional bottles at hirers cost.
Toilet to be returned empty , If returned with waste still present within toilet cartridge there will be a £25 charge to empty ( nobody likes doing this !!) deductible from the deposit.
All vehicles are hired with full water tanks , they do not need to be returned full.
Waste Water tanks are to be emptied prior to return
All drivers must show their driving license’s when collecting a motorhome. Additional documents required will be confirmed at the time of booking. Drivers are restricted to between 25 and 75 years of age for insurance purposes All drivers to have held a full driving license for a minimum of 24 months , all vehicles have comprehensive cover.
A comprehensive hand over will be given when you collect, and we will spend as long as you like to ensure you are happy and confident with the operation of the vehicle.
Please note when collecting a motorhome a refundable security deposit equivalent to the insurance excess £750.00 must be left. This is usually done on credit or debit card and, following an inspection of the motorhome, this is normally refunded back onto the same card within 3 working days of the motorhome being returned.
Vehicles Mileage are unlimited during your hire.
Our standard collection time is 2.30pm onwards and return 10.30am prompt , Up to One week in advance we will know for definite if the motorhome is being returned/going out the same day, and if it is not then we can normally have some flexibility on these times.
Whether you come by Car, Train or by Air , we are flexible in catering for your needs .
You are more than welcome to leave 1 vehicle / vehicle hire at our property , however if you wish to travel by alternative means we can offer the following.
We offer collection for a party of up to 6 people and luggage from Durham, Newcastle or Darlington Railway Station, Includes return to Railway station at the end of your hire period £65 Incl VAT.
Here is a guideline for expected response times across the various media:
- Phones: You can call our main office number or freephone number and speak to staff between 8 am and 9 pm 7 days/week.
- Email: The reservations emails team replies to emails from 8 am to 9 pm 7 days/week. We try our best to respond within 24 hours.
- Online booking: Confirmation within 24 hours.
- Facebook and other social media: Allow 4 hours response time on average.
Phone: 01388 748 282 or 07957 552760